If the router connects and you have an aqua light, great – you don’t need to do anything and the router should work fine

If the router does not establish a connection and you do not have a solid aqua light, you will need to change a setting in the router. Please follow the steps below;

• Connect a device that has a web browser to the router using either wireless or wired
• If using wireless, use the SSID and password information located on the back of the router.
• Once connected to the router, open a browser and enter 192.168.1.254 into the address bar
• Select “Advanced Settings” from the Home page
• Enter the Admin password located on the back of the router (you may be asked to change this password once accepted)
• Once logged in, select “broadband”
• On this page you will see “Broadband Username” and “Password” boxes
• For the “Broadband Username”, this should be a series of letters and numbers and it should end @fs
• The “password” should be deleted so it is blank
• Once you have changed these, click on connect.
• Your router should now connect to the internet and have an aqua light.